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Edge Teleservices has equipped its
call centers to provide for maximum flexibility in supporting our
client's applications.
We offer :
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Blended workstations
(both outbound and inbound capable).
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Complete internal digital
recording capability.
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Remote monitoring capability.
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Third-party verification
services.
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Full spectrum of outbound
dialing support from manual to predictive dialing.
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Full DNC compliance.
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Complete ACD inbound
reporting capability.
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Telescript is the call center software system that is utilized
in Edge’s call centers. It operates in a networked PC environment.
In addition, Edge maintains an SQL server, a Web server and an Email
server utilizing the Microsoft Windows Server technology. Each Edge
workstation is capable of controlled Internet access, enabling our
agents to access and input data directly to your web site real-time.
In addition, the agents can also email fulfillment information to
your customers, either as a part of the overall transaction or immediately
thereafter as part of the post-call wrap-up.
Yes,
I'd like to talk to Edge.
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